Return Policy
Books
- Signed and Personalized Books: Due to the personalized nature of these items, we do not accept returns or exchanges for books that have been signed and personalized.
- Unsigned Books: If you are unsatisfied with your purchase of an unsigned book, you may return it within 30 days of delivery for a full refund. The book must be in its original condition, unused, and in its original packaging.
Merchandise
- Return Eligibility: We accept returns for all merchandise within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging.
- Return Process: To initiate a return, please contact us at support@jdrhawkins.com with your order number and reason for return. We will provide you with return instructions and a shipping address.
- Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds are issued to the original payment method and may take 5-7 business days to appear on your statement.
- Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
Exchanges
If you need to exchange an item for a different size or color, please contact us at support@jdrhawkins.com. We will provide instructions on how to return the original item and process the exchange.